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from you flowers Complaint - Hope you used Paypal if you end up needing a refund
from you flowers Complaint

from you flowers Complaint


Hope you used Paypal if you end up needing a refund

I had a terrible experience with from you flowers . I ordered flowers to be delivered to the hospital to my stepmom who had double bypass heart surgery in VT. She and my dad were expecting them yet they never came. I called this company the day she was being discharged saying she had not received her flowers, and they apologized stating they would personally apologize to her directly, as well as send a much larger, fuller bouquet to her home address. I gave them a few days to get things together and reroute to her home address in NY. She never received the flowers on the new delivery date to the rerouted address either. So I called AGAIN..they apologized and said the florist was waiting on delivery of lavender roses which came in, she was working on the arrangement as we spoke, and they promised delivery by 5 pm that day. Well I looked like a fool again because they never came. It has now been almost a week later after paying same day delivery for a large bouquet of lavender flowers. At this point even my stepmom and my dad were like just get your money back, they sound like some fly by night company. I called from you flowers again, this time for a full refund. They told me they were sorry but they could not start to give me a refund without speaking to the florist and the florist was closed but they would call me back. Oh they called me back all right, the next day saying they must have the wrong address and please call them back so they could deliver the flowers. (keep in mind each time I spoke to someone previously they always repeated the phone numbers and delivery address back to me) I told them I was promised a full refund the night before once they spoke to the florist in the morning since they failed to deliver the flowers yet again (now a week later). I also had ordered flowers from a local florist in NY since I was told I would get a refund and I just wanted her to have her get well flowers from me. They apologized again saying oh I'm sorry but it's already out on the truck to be delivered and we figured out the correct address without you, but we'd be happy to knock some off the arrangement and offer you a 20% discount. I was infuriated at this point. I said no, you are giving me a full refund like you promised and I've already ordered flowers from someone else because of all of this. I said I have a dispute with Paypal started. They told me they could not give me a refund until I dropped my dispute with Paypal. I said so you're telling me you won't give me a refund unless I drop my dispute? Then I just said look I have an open dispute but I will escalate this to a claim if you don't give me my money back. Thanks to Paypal I got my money back. I ordered flowers from a local florist in NY (Verville's) and my stepmom loved them. I will never order flowers online again anywhere. I will always call a local florist. Don't let this happen to you. And if you decide to go with this company. I hope you used Paypal so you can get your money back if need be as I had to do.

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