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from you flowers Complaint - Disappointed with their customer service
from you flowers Complaint

from you flowers Complaint


Disappointed with their customer service

I normally Google or Yelp a business, I wish I had in this case as I would have run as fast as I could have from them.

To start, the deliver card had a totally misspelled name on it. So when I got the email confirmation that the flowers were delivered, that was semi correct. The flowers were delivered to a business (a very large one) but did not get to the person! I had to call her and she had to hunt down the delivery.

Flowers were wilted, I understand that to a point, but not acceptable. So I contacted the company only to have the rep put me on hold, then hang up on me.

So I waited one day, then called back again.

This time the rep told me that I could get a refund as long as the florist came out to the house to pick up the flowers. I told her that this was not acceptable, the flowers were sent to a business, I did not want the florist coming to a personal residence.

She told me that this was policy, so I asked her where I had been informed of this policy, where I had agreed to it, and she told me that in fact, I had not been.

I also asked her what notes that she had on my previous phone call with the rep from yesterday and she told me that there were no notes to show I ever called.

I would strongly suggest that you NEVER use this company, they fail with their customer service.

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